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Soft Skill Trainings

Jungheinrich Scales Up AI-Powered Leadership Training Globally

Jungheinrich has created an adaptable, multilingual training program called the Leadership Lab enabling managers to practice real-life conversation scenarios in a practical setting at any time.

Success Story

How Jungheinrich uses 3spin Learning to design efficient and scalable global leadership programs.

Case Study Jungheinrich Soft Skill Training with AI Avatars

Jungheinrich

Jungheinrich is a leading global provider of intralogistics solutions. With a strong focus on sustainability and quality, Jungheinrich ensures maximum efficiency and safety in warehouses.

Challenge

Jungheinrich faced a common yet critical challenge in leadership development: soft skills such as communication, feedback, and conflict resolution involved extensive in-person training. At the same time, there was a growing need for scalable learning formats that could be integrated into the daily work routine and support the company’s strategic focus on artificial intelligence.

Traditional training formats could hardly meet these requirements. Executives have little time, training sessions are difficult to standardize, and they offer few opportunities for repetition or customization. Jungheinrich was also looking for a training option that would work internationally but would also be locally relevant and linguistically accessible.

Case Study Jungheinrich Soft Skill Training with AI Avatars

Solution

With the Leadership Lab, Jungheinrich opted for AI-powered, interactive soft skill training programs that is available directly on the desktop.

The program focuses on real-life simulations in which managers practice typical situations from their daily work, such as critical employee reviews and feedback and delegation scenarios. Unlike traditional training programs, employees can jump right into the training and start practicing instead of going through lengthy theoretical modules.

Case Study Jungheinrich Soft Skill Training with AI Avatars

Jungheinrich customized and refined the training programs:

  • Custom scenarios based on real-world business situations
  • Virtual environments that replicate the look and feel of actual Jungheinrich offices
  • Combining guided and open-ended conversation simulations
  • AI-powered, immediate feedback on behavior

Right from the start, Jungheinrich scaled the program internationally, and rolled it out in 5 languages (DE, EN, ES, FR, IT) across a total of 15 training modules.

“The biggest advantage is flexibility: Managers can jump right in without any preparation and practice specific, realistic scenarios or even their own situations from day-to-day management. At the end, AI feedback helps them assess their own communication skills and rounds off the exercise nicely.”

Viktor Anufrijenko
Project Manager at Jungheinrich
Viktor_Anufrijenko Jungheinrich

Results

Scalable and Versatile Leadership Development

Key to the Leadership Lab’s appeal is its high level of flexibility. Leaders can complete the training at any time and without scheduling, trainers, or location constraints in short 5–10-minute sessions. For a busy target audience in particular, this brings professional development within reach for the first time, making it truly suitable for everyday use.

Even though the program is still in its rollout phase, it is already showing significant structural successes, particularly in terms of the scalability, practical relevance, and strategic significance of the training approach..

Scalable: Global training for executives

Hands-on: Realistic, custom-designed scenarios

Flexible: Learn anytime during the workday

Sustainable: Repeatable training for better knowledge transfer

Strategic: Direct support for AI initiatives within the company

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Learn how to design scalable, real-world soft skill training programs for your company. With AI-powered simulations from 3spin Learning.

15 minutes · No obligation · No preparation required